Call us: 01706 656 454
Visit our showroom: Unit 7 Globe Park | Moss Bridge Road | Rochdale | OL16 5EB
We're open: Mon-Fri 8am-5pm | Sat 9am-12pm

Frequently Asked Questions

Frequently Asked Questions 



Using the site

Do you have a showroom?
Yes, our showroom is in Rochdale, Unit 7 Globe Park, Moss Bridge Road, OL16 5EB

Do you have an item in stock?
Most of our items come straight from the manufacturers and should be in stock, if not and you have already ordered on our site we will let you know.

How do I return an item?
While we hope that every customer is delighted with their order, we understand that from time to time, an item may need to be returned. If this is the case for you, please be aware that for items that are in a resalable condition, we require notification as soon as possible. For items that arrive damaged, you must inform us within 48 hours. Once you have notified us, you must aim to get the products back to us within a reasonable time - the sooner we receive the products, the quicker the process can be completed.

All goods, wherever possible, must be returned unused and in their original packaging. Unfortunately, we cannot refund goods that have been damaged whilst in your possession.

Also, please be aware that we are not responsible for any return costs for unwanted items, you will need to arrange for the shipping yourself and ensure their safe return. More information on our Returns Policy can be found here.

Where is my order?
You will be given a tracking code for your order when available. Please be aware, some of our couriers don't offer a tracking service, if this is the case our courier will update you.
When you order we will contact you with regards to a delivery date, making it as easy as possible for you.

How do I cancel an order?
If you discover you need to cancel your order for any reason, for example if you have ordered the wrong item, then please contact us immediately via. phone (01706 656 454) or by emailing us at info@plumbworksrochdale.co.uk and quoting your order reference number. 

Once you receive the cancelled order please return the item back to us with seven days of receiving the parcel. All goods must be returned unused and in their original packaging. 

Please be aware that unfortunately, we cannot refund goods that have been damaged whilst in your possession, nor are we are responsible for any return costs for unwanted items, you will need to arrange for the shipping yourself and ensure their safe return.

More information on our Returns Policy can be found here.

Where can I find dimensions for a product?
All dimensions are detailed in the item picture on our individual product. If there is anything else you need to know about a product, please contact us and we will endeavour to provide an answer to your question.

Do you have a catalogue?
We don't currently have a catalogue.

Do you offer discounts for businesses?
If you want to order a bulk of item's then please contact us for a tailored quote. 


Ordering from our site

Can I collect my order?
Yes, any orders can be collected from our showroom in Rochdale. Once you have arranged to Collect in Store, we will contact you when your items are ready for collection, to save you from a wasted journey!

Do you deliver internationally?
We don't currently deliver internationally.

Can I order an item that is not currently in stock?
Yes, our team are happy to arrange pre-orders. However, if you want to schedule a pre-order alongside an order of items that we do have in stock, then your shipment will be held until all items are ready. If you would like to arrange a split delivery, you can do so by calling our customer services team.

Can I modify an existing order?
Yes, you can add items on to existing orders by calling our customer service team. If you would like to upgrade your delivery or arrange to split your delivery, you can do this online. Please note, once your order has begun to be picked at our warehouse, you will not be able to make any further additions.

Do you deliver on a weekend?
We don't currently offer a weekend delivery service.

Can I request a specific delivery date?
When you place an order with us we will contact you to arrange a delivery date suitable for both party's.

Will I be contacted before delivery?
Our courier's should update you on the day of delivery.

Can I order products not listed on your site?
Yes, we are happy to help source items you may have found elsewhere.
We have many item's that aren't currently on our website.

Do you unload any items or help with installation?
Sorry, we cannot help with installation. Our 2 Man White Glove Service will take your boxes to a room of your choice. However, please note the drivers can carry these goods up one set of stairs only.

This eliminates any stress of the delivery process, and allows you to enjoy receiving your new products. See here for more details.

If I am not home when the delivery arrives, what happens?
We always recommend you try to ensure someone is home for the day of your delivery. Please be aware that if a delivery is missed, a re-delivery fee may apply.

My order is damaged, what now?
Before you take receipt of your goods, you are required to examine the products for any chips, cracks or problems. If there are any issues with your order then you can refuse delivery. We require notice within 24 hours of your receipt if there any problems.

An item is missing from my order, what do I do?
When you take receipt of your order, you are required to give your items a quick check to ensure there are no problems and that you are happy to receive the order. If you notice any missing items or other problems, please contact our customer services team immediately.

Can you leave my delivery with a neighbour if necessary?
Unfortunately, due to the average size and cost of our orders, this is not something we are able to do. Although, some of our courier services will sometimes use their own discretion on this matter.


Payment

What is the standard delivery time?
Our standard delivery time is between 1-7 days within the acceptance of the order.
We will contact you once an order have been accepted to arrange a suitable delivery date.

How much does delivery cost?
Free standard delivery is available for orders over £399 for a limited time only. For more information on delivery costs/types, please visit here.

How can I contact you?
You can email the team at info@plumbworksrochdale.co.uk or call on 01706 656 454. Alternatively, you can connect with our Facebook account for help, advice and updates on our latest news and sales. Please see the link for our contact details.

Can I Pay in Euros?
We only accept (£) Pound Sterling.

Do you offer Finance?
We don't currently offer a finance service.

What methods of payment do you accept?
We accept all major credit cards, including American Express. We also accept Paypal.

Do your prices include VAT?
Yes, all our prices include VAT.


Return information

What is your returns address?
The address you need to return any items to is:
Unit 7 Globe Park
Moss Bridge Road
Rochdale
OL16 5EB

Do you offer a collections service?
Unfortunately we do not offer a collection service

I need to return an item, what is the process?
If you would like to return the item to us we will arrange for your credit card/paypal account to be credited.
Please make sure that the goods are returned to us in as new condition (including all packaging) and must be taken care of whilst in your possession. We do ask that any goods that are in sealed packaging and are clearly visible without the need to open the packaging remain unopened. No returns will be accepted if the item is damaged or marked. We recommend using a recorded mail service for sending any parcels.
When returning your item please make sure to include your order number and also the reason for the return.

How long does the returns process take?
Once goods are received back to us, returns normally take between 1 to 10 working days to process.

I have more queries regarding returning an item, who should I ask?
Our returns policy can be found here, alternatively please call our customer services team on 01706 656 454.


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